Warranty & Service Policy

Last Updated: 05-12-2025

At Mayur Ocich, we stand behind the quality and performance of our bathware and tapware products. Our warranty reflects our commitment to durability, precision engineering, and customer satisfaction.

1. Warranty Coverage

Our products come with up to a 10-year warranty, depending on the product category. The warranty covers:

• Manufacturing defects
• Functional issues
• Material or casting defects
• Leakage or operational faults (for taps and bath fittings)

2. Not Covered Under Warranty

• Damage due to improper installation
• Physical damage after delivery (scratches, dents, breakage, stains)
• Damage from harsh chemicals or cleaning agents
• Normal wear and tear, scaling, or salt/chlorine deposits
• Products installed by unqualified technicians
• Electrical components affected by power fluctuations

3. Warranty Conditions

• Valid proof of purchase is mandatory.
• The product must be installed as per standard plumbing guidelines.
• Service inspection may be required before approval.

4. Warranty Solutions

In approved cases, Mayur Ocich may offer:

• Repair of the defective part
• Replacement of the product or specific component
• Service support as per product category

Refunds are not provided under warranty.

5. Service Support

For service requests or warranty claims, contact our support team with installation details, product images, and proof of purchase.