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Shipping Policy

MAYUR ÖCICH

At MAYUR ÖCICH, we are committed to delivering our products safely and efficiently to our customers. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

Order Processing

  • All orders are processed within 2–5 business days after receipt of confirmed payment, unless otherwise specified.
  • Orders are not shipped or delivered on Sundays or public holidays.
  • In case of high order volumes, dispatch may be delayed. Customers will be informed accordingly.

Shipping Locations

  • MAYUR ÖCICH currently ships within India only.
  • Deliveries are made to addresses serviceable by our logistics partners.
  • Shipping to remote or non-serviceable locations may require additional delivery time.

Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout.
  • Any additional costs arising due to special delivery requirements, remote locations, or re-delivery requests shall be borne by the customer.

Delivery Timelines

  • Estimated delivery time is 5–10 business days from the date of dispatch, depending on the destination.
  • Delivery timelines are indicative and may vary due to factors beyond our control such as weather conditions, strikes, logistics disruptions, or governmental restrictions.

Shipment Tracking

  • Once your order is dispatched, shipment details and tracking information (if available) will be shared via email or SMS.
  • Customers are advised to track their shipment and ensure availability at the delivery address.

Delivery Conditions

  • Products will be delivered to the address provided at the time of placing the order.
  • Customers or their authorized representatives must inspect the package at the time of delivery.
  • Any visible damage to the outer packaging should be reported immediately to the delivery personnel and to MAYUR ÖCICH customer support.

Damaged or Lost Shipments

  • MAYUR ÖCICH is not responsible for damage occurring during transit once the product is handed over to the logistics partner.
  • Any transit-related damage or loss must be reported within 48 hours of delivery for assistance.
  • Damage to the product caused during transportation or shifting after delivery is not covered under warranty.

Installation & Handling

  • Delivery of the product does not include installation, demonstration, or fitting unless explicitly mentioned.
  • Customers are advised to retain original packaging until installation is completed and the product is confirmed to be in proper working condition.

Incorrect Address or Failed Delivery

  • MAYUR ÖCICH shall not be responsible for delivery delays or failure due to incorrect or incomplete shipping details provided by the customer.
  • Re-delivery attempts, if any, may attract additional charges.

Force Majeure

MAYUR ÖCICH shall not be held liable for delays or non-delivery caused by circumstances beyond its reasonable control, including but not limited to natural calamities, strikes, riots, governmental actions, pandemics, or other force majeure events.

Contact & Support

For any shipping-related queries or assistance, please contact:

  • Your nearest MAYUR ÖCICH Authorized Dealer, or
  • MAYUR ÖCICH Customer Support / Branch Office

Policy Updates

MAYUR ÖCICH reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.

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